Cancellation Policy

1. Treatments/services are not transferable to other individuals.

2. We require at least 48 hours’ notice to be given for any appointment cancellation.

3. If you cancel within 48 hours of your appointment or do not attend a booked appointment, we reserve the right to retain your deposit or charge you our standard consultation fee of £50.

4. In the case of pre-paid treatments, the full cost of treatment will be forfeited.

5. Refunds will be provided where required in accordance with the UK Consumer Law.

6. In order for us to provide you with great service, it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments. You also need to have realistic expectations of the results of treatment.

7. 48 hours notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours or do not attend the appointment, the treatment will be forfeited.

8. Appointments cancelled, missed or changed without 48 hours’ notice will be deemed to have been taken and deducted from the client’s package.